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Nuance Communications

Nuance can help your business deliver world-class, differentiated experiences. Powered by AI. Focused on your customers.

We’re deeply committed to transforming customer service into an experience consumers love through customer engagement solutions powered by Artificial Intelligence (AI). Leading organisations worldwide rely on our intelligent systems to meet and exceed rising consumer expectations for instant access to intuitive and consistent service, from an ever-growing array of devices and across all channels and touchpoints.

These systems leverage decades of innovation in speech, natural language and conversational AI to enable human-like interactions and omni-channel engagements that combine assisted and self-service. Nuance delivers.

Examples of our work

This is a curated selection of some of our recent clients.

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    Domino's DRU Assist - Your AI Powered Pizza Boy

    Domino's partnered with us to transform the way customer's order food and interact with their business. They sought an AI powered Virtual Assistant that could automate the food ordering experience. DRU Assist went live in March 2017 and has had over 500,000 conversations across ANZ. This initiative aligns with their AI First strategy.
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    ATO - Voice Biometrics and Virtual Assistants

    ATO has partnered with Nuance to deliver a better authentication experience as well as automating customer engagement via a Virtual Assistant. As your voice is your most unique attribute, the ATO wanted a quicker way to authenticate. Check out this short video featured on the Channel 9 News
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    Call Steering for Queensland Transport (TMR)

    Department of Transport and Main Roads partnered with Nuance to develop a solution that would better understand their customer's intent for call into their contact centre. Leveraging our Call Steering solution, we have been able to significantly reduce wait times and increase the success of the agent being skilled to resolve the issue.
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